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Frequently asked questions
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How do I get started with Guardex?This starts with a free visit to your home. We will walk through and assess your needs with you. Once you are happy we will sign an agreement and you can pay the sign up fee of $150 (which goes towards your monthly payment). This doesn't have to happen all at the same time as we understand people need time to think through the details. Then we will get you scheduled for a time with one of our maintenance team to come and start taking care of your home.
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Can I afford this?Part of our desire is that people are helped in their homes on their terms. This can mean different things to different people and will mostly likely be calculated on the cost of non maintenance or even the cost of moving if that is a consideration. For some its about maintaining what they have so that they can continue to live there comfortably. For others its about not having the time to take care of what is needed to be done. Perhaps a mixture. If you are considering this you probably see the benefit it could be for you and we can help evaluate at needs and give you a fair sense of what we could do for you.
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What's involved in the initial home assessment?A home maintenance specialist will complete an inventory of your home. This will involve recording the various features and fixtures of your. This information will then be taken and put in your unique home maintenance plan. This includes both the routine maintenance and any of your specific maintenance requirements.
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How can you make my home safer?Along with the routine maintenance that improves safety for items that could cause fires or water damage, etc. We also specialize in solutions for those with low mobility, balance concerns or similar conditions. This include products like shower seating, grab bars, anti-slip flooring and other occupational therapist approved solutions.
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You mention this as an alternative to condominium or retirement living. Why is that?Everyones situation is different. But for many people they both want to stay in their home but simply don't have the ability to maintain it. This creates an expense either way, we believe giving people this option can give some back their independence without move out of their home and incur more costs.
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Will Guardex help maintain my home warranty?Most likely, yes. Many home warranty claims fail due to poor or no service. Guardex would be providing documented service which would prevent a denied claim.
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What if I have an unusual maintenance request that isn't listed here?When we do the intial inspection of your home we will highlight any specific needs that you do have. We will make every attempt to accomodate your needs and we realize no one home is like another.
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Can I subscribe for a set amount of handyman hours each month?Absolutely! Some customers know exactly what they need doing and want to focus just on those jobs. In this situation we are able to offer a fixed monthly rate with a specific number of hours which we can taylor to your needs. Give us a call or shoot us an email we would be happy to help with this.
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What is your business philosophy?For our customers we always want the best! Everytime. We work with integrity in our communication, pricing and standard of work. We always look to work with high quality professionals while also training a new generation of specialists. We care about our employees and want them the best for them.
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Will you communicate with me quickly!Yes, we communicate with before during and after each visit. We will give you a detailed report of the work carried out and will give you a personal point of contact that will answer any questions that you have.
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What was your reason for starting this business?The idea for this business came about from personal experiences of a family member who was struggling with their home upkeep and looking for help. The family pitched in an enormous amount. Its a familiar story. But this plus our industry experience led to the idea. We felt we could branch out easily into home maintenance. We quickly realized that this could be a very useful service for a variety of people.
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Frequently asked questions
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